ANY QUESTIONS? READ OUR FAQS.
How do I know if my item is the right size?
We want you to know how we measure each garment so that you can compare to the ones you have at home when in doubt. All you need is a measuring tape and know how to take the 3 measurements below… Start by laying the garment on a flat surface like a table or clean floor. Be sure you smooth the garment flat. Don’t forget to multiply every measurement by 2. Read more about how to measure your garment here. Bust: This measurement should be taken directly under the armpits and doubled (multiply by 2). Hips: For pants and skirts, measure about 8-9 inches down from the waist, then double (multiply by 2). For shirts and dresses, measure at about 14-16 inches below the armpit, then double (multiply by 2). Waist: For pants and skirts, measure across the very top, then double (multiply by 2). For shirts and dresses, measure at about 6-8 inches below the armpit, then double (multiply by 2). Then, compare the measurements of each garment with the ones from your closet!
What is my shipping cost?
We ship to any state in the US and US territory (Puerto Rico, US Virgin Islands, American Samoa, Hawaii, and Guam) for a flat $5.00 fee. You will see the shipping fee in your cart along with any additional taxes for California state shipping addresses.
How do you secure my purchases?
Online orders with Visa, MasterCard, Discover or American Express are secured by Authorize.net.
What is your return and exchange policy?
We only accept returns for a full refund. Please email us at hello@livelovemoda.com, or call us at 415-890-6601 between 9am and 7pm PST, Monday-Friday.
We accept returns of all unworn, unused merchandise for a full refund within 30 days of receipt of your purchase. Make sure that you keep the original package your item comes in. We ship everything via priority mail with USPS and insure each package. We do the same for returns. If for some reason you throw away the original package, you can always get a free priority mail flat rate package from the post office. Once you email us we will let you know the exact package that you need to get in order to return your item.
We will issue a pre-paid return label to you and once we receive your item we will issue the refund.
How long does it take for my package to arrive?
We are so excited for you to receive your package! Typically, we will process your order within 48 hours and then ship with USPS. You should expect your items to arrive within 5-10 business days from the time you purchased. We will send you an email notification once we ship your items along with your USPS tracking number so you’ll know when to expect it.
Why don’t you have a physical store?
Great question…This is a question that we struggled with ourselves when we were first designing LiveLoveModa. At the end of the day, we decided that having a physical boutique would not have allowed us to offer our customers the budget friendly pieces that are so central to our mission.
Do you charge taxes?
California residents will be charged 7.50% (state tax). San Francisco, CA residents will be charged 1.25% (local tax) in addition to the 7.50%. For all other states, no taxes will be charged.
